Refund Policy

Our refund policy is simple and sits on top of the 14-day rescue guarantee. If the audit is not useful, we refund you. Full details below.

Last updated: 2026-04-11.

The 14-day rescue guarantee

If your ranking hasn’t measurably improved on at least 3 of your target local keywords within 14 days of implementing the audit, we keep working on it for free until it does. This applies to clients who action the audit within 7 days of delivery.

Audit (£97)

Refundable in full within 7 days of delivery if you read the PDF and it is not useful. Email support@rankrescue.co.uk with your order reference.

Full Optimisation (£297)

Refundable pro-rata if we miss the 7-day delivery window. Once work has been completed there are no refunds except where required by law.

Rank and Monitor retainer (£97 / month)

No refunds on already-billed months. Cancel any time for future months. Reply to any monthly invoice or email support@rankrescue.co.uk and we will cancel same day.

DIY Playbook (£27)

Refundable within 7 days of purchase on request. Email us.

Tradesperson Marketing Kit (£47)